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Motor Fraud Technician - London, United Kingdom - Howden Group Holdings
Description
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Responsibilities:
Follow the Claims Validation Referral Process and act as a referral point for claims handlers
• Identify and investigate all suspected fraud cases in accordance with the GDPR/Data Protection Act and KGMUS best practice
• Handle full caseload of suspect claims from identification to repudiation/validation
• Conduct compliant recorded telephone interviews with Claimants and Interested Parties
• Instruct external enquiry agents and solicitors and act on intelligence and evidence appropriately
• Assist in developing fraud management tools and risk identification
• Maintain good working relations and secure/compliant exchange of data with external parties i.e. intermediaries, investigators, enforcement agencies, central data providers and other anti-fraud bodies
• Provide support to Underwriters to address Application Fraud
• Assist with internal and external audits to maintain a high standard of fraud detection and prevention
• Comply with company practices, procedures and processes
• Represent KGMUS at external events
• Attend meetings at all levels in the absence of the Fraud Manager
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent
