Customer Service Rep - Oldham, United Kingdom - Crane Payment Innovations

Crane Payment Innovations

Verified Company

Oldham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Representative - 12 Months FTC

Have you ever used the self-checkout in a Walmart Played the slots at an Aria Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide.

From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

WHAT YOU'LL BE DOING
Customer Service Representative, you will be the primary contact for external customers, internal customers, and sales personnel.

The Customer Service Representative will have a direct impact on our Sales, Supply Chain and Quality groups, responsible for:

Processes orders utilizing SAP ERP system, provides account management for established customers including delivery negotiation, expediting and order status communication within an industry and geographical location.
Provides inside support to external sales team
Handles credit and collections communication with customer as required with support of Channel Credit Analyst
Liaise daily with manufacture sites to ensure orders manufactured to the required dates.
Perform other duties/projects as assigned.

WHO WE'RE LOOKING FOR

You will bring Customer's satisfaction with well demonstrated success in handling multiple tasks simultaneously, attention to detail and commitment to excellence.

Qualifications and Requirements

Experience in SAP is preferred.
Customer Service experience in a high volume, fast paced environment

Personal Attributes

Excellent oral, written, and telephonic communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills
Ability to interface with personnel from various departments and levels
Ability to work independently; ability to prioritize multiple tasks and meet deadlines
Ability to access information using automated systems; experience with spreadsheets (and word processing; experience with SAP is preferred

WHAT WE'RE OFFERING

Hybrid contract 3day office / 2day home
Continuous and supported personal development training utilizing our CBS and Kaizen functions.

Sound interesting? Come see why we are OneCPI

CPI is part of Crane Co., a diversified manufacturer of highly engineered industrial products.

Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation, and other markets.

The Company has four business segments:
Aerospace & Electronics, Fluid Handling, Engineered Materials, and Merchandising Systems. Crane has approximately 11,000 employees in North America, South America, Europe, Asia and Australia. Crane Co.

is traded on the New York Stock Exchange (NYSE:
CR).