- First point of contact for internal IT inquiries and issues.
- Logging and resolving requests and incidents within SLA timeframes.
- Providing professional customer support remotely and in person.
- Administering and supporting IT solutions like Active Directory, Office 365, D365, and more.
- Managing user accounts, permissions, and software licenses.
- Installing and supporting software.
- Troubleshooting hardware and software issues on various devices.
- Asset management for IT equipment.
- Identifying and reporting problems to Service Managers.
- Organizing and prioritizing workload efficiently.
- Contributing to improving first-time issue resolution.
- Keeping updated on new technologies.
- ITIL certification or familiarity
- Previous IT Service Desk or customer support experience is a plus.
- Strong analytical and communication skills.
- Familiarity with Microsoft technologies and operating systems.
- Experience with end-user device support (desktops, laptops, printers, mobile devices).
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Service Desk Analyst
1 week ago
Meyer Timber Staffordshire, United Kingdom £30,000Are You Ready to Elevate Your IT Career? Are You Passionate About Providing Excellent Customer Service? We are on the lookout for an enthusiastic Service Desk Technician to join our bustling team in Blythe Bridge As a Service Desk Technician, you will be the linchpin in our suppo ...
-
Service Desk Analyst
1 week ago
Meyer Timber Staffordshire, United KingdomAre You Ready to Elevate Your IT Career? Are You Passionate About Providing Excellent Customer Service? We are on the lookout for an enthusiastic Service Desk Technician to join our bustling team in Blyth Bridge As a Service Desk Technician, you will be the linchpin in our suppor ...
IT Service Desk Analyst - Staffordshire, United Kingdom - Amtis
3 weeks ago
Description
Job Description
1st Line Service Desk Analyst -Burton On Trent £24,000 + benefits
Job Summary:
As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management.
Key Responsibilities:
Qualifications and Skills: