Band 3 - Hampstead, United Kingdom - Royal Free London NHS Foundation Trust
Description
Job Summary:
- To provide a courteous reception service to patients and clinicians in line with office
out-patient clinics.
- To work closely with nursing and medical staff to ensure that any issues in clinic
- The postholder will work as part of the Outpatient's team, ensuring and efficient,
and professional service to patients when manning the reception clinic(s).
- To manage the booking of designated follow up clinics and ensure that these are
staff to ensure patient care is not compromised.
Out-patient Front of House Receptionist, Band 3
Permanent Role
Royal Free London
37.5 Hours per week
To find out more about working at the Royal Free please visit our website
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts.
Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.
- ROLES AND RESPONSIBILITIES
Reception:
- To greet patients in a courteous manner and check them into clinic on arrival via the
- Ensure administrative cover during clinic times, communicating with supervisor if any
- To check out patients on the EPR system after consultation ensuring all appropriate
outcome form or in line with departmental procedure when there is no outcome form
- Ensure that 'walkin' (WI) patients (not entered on the clinic list) are registered onto
- Ensure that all Choose and Book and DNAs are actioned appropriately at the end of
- To deal sensitively and discreetly with patient's queries both in person and by
- Excellent communication skills are needed to overcome barriers of understanding
- To actively keep patients informed of any delays in clinic via notice boards and in
- To make followup appointments ensuring the patients are booked into the appropriate
clinic
- To control the number of patients per clinic ensuring that clinics are not overbooked
- To liaise closely with clinical teams to ensure mutual understanding of clinic rules and
timescales.
- To work with nursing staff while in clinic to ensure all clinic outcome forms are
- Direct patients after consultation to various department for specific tests
- To help with printing EPR coversheets for any relevant documents generated on clinic.
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