Rehabilitation Coordinator - Southport, United Kingdom - Unite Professionals Ltd

Unite Professionals Ltd

Verified Company

Southport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Rehabilitation Coordinator

Reports to:
Head of Internal Operations

Location:
Southport

Salary:
£24,000 pa + bonus structure + company pension

Hours: 40 hours per week

Main Purpose of the job:

The role requires excellent organisation skills and an ability to prioritise a busy case load. It is essential that the Rehabilitation Coordinator is always in communication with their Case Managers and clinical team. This ensures that any necessary actions are clearly documented in correspondence and audited and recorded in our internal database.

The Rehabilitation Coordinator must ensure that the bespoke database (Alpha) is updated accurately to reflect billing and audit information on each client.

Key Responsibilities:

Rehabilitation Coordinator

Responsible for own Case Managers and associated work
Updating and formatting UPL reports and updates
Seeking costs for rehabilitation services
Ensuring UPL service levels are met in terms of quality and timescales
Managing the flow of written and electronic correspondence in and out of the office
Managing rehabilitation provider approvals, in terms of costs and raising purchase orders
Ensuring Alpha is kept up to date
Liaising with referring parties solicitors, insurers
Referring and liaising with rehabilitation service providers
Updating Case Managers and other third parties, on approvals and referrals made
Sending supplier agreement forms to third party rehabilitation intervention suppliers via Signable and follow up completed returns
Corresponding with clients as applicable
Working with the Medical Records Team to ensure all relevant medical notes are on file for the Case Manager
Liaising with and updating the finance team as and when appropriate
Meet with clinical team regularly to update any progress with implementation of recommendations

Finance

To support and assist the Case Manager with the ongoing financial direction of each client
To ensure payment request forms and purchase orders are raised appropriately for relevant services / invoices
To liaise with our Finance team, on raising payment to ensure invoices are paid promptly

Telephony

Use of Horizon VOIP telephone system
Answer all calls in a professional telephone manner as part of a Hunt Group within the Taunton and Southport team
To signpost and transfer the caller to the correct person / department

Other responsibilities:

Values: To uphold the values and behaviours of the organisation
Equality and Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity
Health, Safety and Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themself and others
Confidentiality: To maintain privacy of all its staff and clients
Other duties from time to time to support the core business of Unite Professionals

Key Measure & Targets (KPI)

Achieve agreed monthly target
Internal and external service levels

Key relationships

Operations and Clinical Team
Quality and Compliance Officer
Medical Records Team
Finance Team
Case Managers
Clients
Suppliers
Customer (Solicitors and Insurers)

Person Specification:

Essential

Proactive and organised
Ability to work under pressure
Excellent telephone manner
Conscientious and client focused
To be able to use Microsoft 365 and Outlook
To be thorough and pay attention to detail
Highly selfmotivated and ability to work independently as well as part of a team
Administration skills
The ability to use your initiative
To be flexible and open to change
Strong organisational skills
Willing to follow instructions and procedures
Able to work with all types of people
Excellent written and communication skills face to face and over the phone