Customer Service Advisor - Manchester, United Kingdom - MERJE Ltd

MERJE Ltd

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Live Chat Advisor

£22,000

Monday-Friday 9am-5:30pm
We have an exciting opportunity for a Customer Service Advisor to join a friendly and professional team. This role will involve you dealing with incoming customer queries via our live chat service.

We are looking for people with excellent communication skillswho can provide a world class customer service experience to both existing and potential customers.

Working in accordance with company procedures and regulatory requirements you will assist customers with new business, existing accounts and renewals via ourlive chat.

Live Chat Advisor duties:

Offering excellent sales and service experiences to existing and potential customers via live chat
Handling a range of live chats including new and potential customers, customer service enquiries and renewing existing customers
Retaining customers who wish to cancel and following the correct procedures for cancellation using the tools provided to you
Working with the team and management to ensure set targets are achieved and exceeded through monthly KPI's
Adapting to a variety of product brands using knowledge learnt and learning tools provided
Keeping up to date with all changes to existing products along with new products that are introduced and made available to you
Developing a full and complete understanding of all brands and the FCA requirements with all insurance products through training and development

What we're looking for in a Live Chat Advisor:

Excellent customer service skills
Experience of working within a team and using their own initiative
Excellent written communication skills
Must be able to demonstrate successfully meeting targets such as service level agreements
Excellent communication skills with the team and upper management
Great attention to detail
Well organised and the ability to work methodically and multitask
Awareness of regulations and compliance requirements within a financial services environment

Live Chat Advisor benefits:

25 days holiday with 1 additional day given for each full year worked (up to a maximum of 28 days)
You can buy or sell up to 5 days holiday a year. Plus, an extra day off for your birthday
Smart Working policy so you can work at the office and at home
A clear career path including quarterly objectives and annual reviews
Financial support for Professional Qualifications
Loyalty bonus of £1,500 per year payable upon next external investment (expected in circa 5 years)
Quarterly staff recognition awards Long service awards 5 years & 10 years
Sabbatical of 12 weeks after 10 year anniversary
Workplace pension (NEST)
Annual social events e.g. Day at the races, Christmas party, Boat party
Regular Wellness events in the office
Volunteering up to 2 days a year
Adoption or fertility assistance
Staff discounts on our products
Cycle to Work scheme