Youth Ambassador - Southall, United Kingdom - West London NHS Trust

West London NHS Trust

Verified Company

Southall, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Duties Working with Children, Young People (CYP) /families/carers/local community groups to build relationships and develop a strong, vibrant and lasting resource that can help shape our service Working with CYP and families/carers in groups to enable them to contribute to service development and service improvemen Setting up; chairing and co-chairing of meetings when appropriate e.g.

participation workshops and Forums.

Ensure Participation forum meeting invitations are sent out, minutes and actions are taken during the meeting and circulated to the group in good time With support, lead on developing more engagement for participation forums, create training and activity opportunities and engage clinical staff to joi

Provide a positive challenge to senior leaders in relation to all aspects of service design and delivery for people using the service and their families/carers.

With support, confidentially develop networks of young people, families/carers that would like stay involved with the CAMHS participation wor With support, think of innovative ways of measuring and reporting the progress and success of the PCs CYP participation and engagement work Where indicated using local escalation processes to raise with senior Team if local resolution is not possible.

Maintain accurate records and comply with local procedures for record keeping, confidentiality and security.

Representing CAMHS both internally/externally at a local and national level where relevant Improving quality and outcomes Supporting the young people, families and carers to ensure their voice is heard and they are seen as equals in the care pathway.

Sharing concerns and/or escalating unresolved concerns to the Quality & Patient Safety Manager as required.

Provide a positive challenge to senior leaders in relation to all aspects of service design and delivery for people using the service and their families/carers.

Maintain accurate records and comply with local procedures for record keeping, confidentiality and security.

To encourage more CYP service users and carers to participate in quality improvement initiatives Play a key role in promoting the value of lived experience in quality improvement and service development initiatives.

Developing new and innovative ways of taking feedback from people using our commissioned services and their families/carers. Promoting equality and reducing inequalities To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.

Highlight where there may be a need for reasonable adjustments Working to ensure that all CYP using our services have an equal and fair opportunity to participate including the often marginalised or underrepresented groups.

Promoting Rights and Signposting Sharing information to support understanding and preparing for Collaborative Care Plans Family and individuals rights including legal frameworks (MHA, MCA, Human Rights Act, Child and Families Act).

The community teams and their roles (CYPS, CAMHS, IASS, CCGs).

To support CYP ambassadors while involved and engaged in the project work and ensure they feel comfortable to bring their voice to the table.

Developing an excellent organisation To ensure the health, safety and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department Promote opportunities for partnership and collaborative working between CYP ambassadors and staff Support and promote the development and facilitation of the Co-Production strategy To support the recruitment of CYP ambassadors to be involved in service development projects from across the PCs commissioned services.

Operational Play an active and supportive role in Quality Visits to sites and service reviews.

Support a collaborative culture that brings together clinical teams, commissioners, young people and families/carers to focus on improving outcomes for the young person.

Develop good working relationships with the clinical and support teams. Share information and liaise with other CYP ambassadors (e.g.

for out of area placements) Planning and Organisation Develop and distribute good quality Parent Friendly documents and resources Understand Information Governance and keep personal information secure (GDPR) Contribute to the planning and assurance of clinical team projects, identifying interdependencies with hearing the voice of parents/families, advocates and carers.

Contribute to unit quality improvement plans and assurance processes.