Call Centre Executive - Liverpool, United Kingdom - ALPHAATOMIC LTD

ALPHAATOMIC LTD
ALPHAATOMIC LTD
Verified Company
Liverpool, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

As a Call Centre Executive, you will oversee the day-to-day operations of our call centre and ensure that customer service standards are met or exceeded.


Duties:


  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide information about products and services to customers
  • Handle and resolve customer complaints or concerns
  • Up sell products and services to customers when appropriate
  • Escalate complex issues to the appropriate department or supervisor

Skills:


  • Strong communication skills, including active listening and clear articulation
  • Ability to analyse customer needs and provide appropriate solutions
  • Excellent phone etiquette and ability to handle high call volumes
Join our team of dedicated professionals who are committed to providing exceptional customer service.


Salary:
From £23,978.49 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Liverpool (preferred)

Work Location:
In person

Application deadline: 05/03/2024
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