Customer Service Officer - Bristol, United Kingdom - BRCJOBS

BRCJOBS

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Officer

LOCATION:
Bristol

SALARY:
£ £13.60 PAYE - £14.66 Umbrella - DOE

DURATION:3 months +

HOURS:
Mon - Fri

Start date:
February

About the role:

This role sits within a local Housing Association's busy head office and its purpose is to be the first point of contact for incoming customer queries and to provide an end-to-end customer service.

Day to day duties:

Provide our customers with a onestop service that is able to advise and give informed guidance on a variety of services, in particular repairs and including housing management, tenancy management, estate management and rent recovery.
Identify, accurately diagnose, and initiate customer repair requests, issuing the appropriate repair instruction, costing, and priority in line with the company's repair obligations and policy
Proactively seek solutions to customer enquiries by communicating with colleagues and contractors to resolve queries
Identify and escalate concerns or safeguarding issues to the Customer Service Manager.
Handle personal and sensitive information in a professional, confidential manner and in accordance with the Data Protection Act.
Accurately input data, update records, create reports and administer requests
Work with all our colleagues, customers and stakeholders collaboratively

You will receive from BRC:

Dedicated, experienced consultants that specialise in supported housing recruitment
Temp to perm opportunities available.
Competitive rates of pay (PAYE & Umbrella on offer)
24/7 support for relief workers out of hours numbers
FREE online training courses available
Pension scheme contributions.

Job Types:
Full-time, Temporary contract

Salary:
£13.20-£14.66 per hour

Expected hours: 37.5 per week

Work Location:
In person