Airline Cargo Account Manager - Heathrow, United Kingdom - Freightserve

Freightserve

Verified Company

Heathrow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Freightserve recruitment are looking for an experienced Airline Cargo Account Manager for a well-established Heathrow based Airline GSA.

To provide best in class customer experience to our freight forwarder customers, in order to maximise margin and increase revenue for allocated Airlines.

Build & maintain strong, long lasting customer relationships whilst negotiating contract rates on regularlanes & closing agreements to the benefit of partner airlines.

Ensuring regular visits to customers that have opportunity, whilst working towards clearly defined sales targets set. Operating as a lead point of contact for matters specific to your customers/airlines.
Required to prepare reports on sales progress and account activity.

Task

_Description (incl time frames where applicable)_
Is the face of the Group. Maintains our high standards and brand values at all times.

Represents the company at customer events and with our airline customers to the required standard
professional, friendly, customer centric, accurate & best in class. Escalates any conflict so as to maintain positive relationships with all of our customers (GSA/Airline/Forwarder/Handling Agent).

Customer relationships

Builds & maintains strong relationships with key contacts within the freight forwarder network, in order to close sales.

Visiting key contacts with opportunity regularly in line with the call plans/KPIS's for airlines represented to improve market shares& margins.

Also building relationships with the airlines personnel

Contractual pricing

Agrees contractual rates with our UK customers, in order to improve market shares. Works closely with the Sales Planning Manager so as to maximise margins and to drive yield improvements.

Reviews contractual rates twice a year removing unused and using opportunity to drive yields where markets are strong.

Responsible for creating contractual pricing contracts.

Also works on customer tenders specific to Airlines represented.

Customer/Market intelligence

Analyses customer/market intelligence provided by the Sales Planning Manager in order to understand what business we are targeting and build a full understanding of what is required to win new business.

Permanent Bookings

Negotiates PB's with customers, considering the PB database and remaining capacity along with revenue projections.

Keeps the PB database up to date with current PB allocations, liaising with Reservations regarding any amendments.

Analyses PB data to negotiate removals/reductions in instances where PB's are not fully utilised.

Reporting

Ensures weekly sales reporting is completed by cop each Monday for the following week.

Keeps call plans updated with information specific to each customer & their business.

Ensures we provide accurate and timely reports to our airlines dependant on the individual requirements.

Cover

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.