Customer Service Executive - London, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:


  • Handle incoming customer inquiries via various face to face channels
  • Assist customers with product information, pricing, and availability
  • Process orders, returns, and exchanges accurately and efficiently
  • Resolve customer complaints in a professional manner
  • Maintain customer records by updating account information
  • Collaborate with other departments to ensure timely resolution of customer issues

Experience:


  • Strong analytical skills to assess customer needs and provide appropriate solutions
  • Proficiency in English
  • Ability to communicate effectively with customers from diverse backgrounds
  • Experience in upselling products or services is desirable
  • Multilingual or bilingual capabilities are advantageous
  • Excellent phone etiquette and active listening skills
  • Proficient in data entry to update customer information accurately

Job Types:
Full-time, Permanent


Pay:
From £25,796.77 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 26/05/2024
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