Senior Technical Customer Support Advisor - Altrincham, United Kingdom - Page Personnel Secretarial & Business Support
3 weeks ago
Description
Senior Technical Support Advisor based in Hale, Altrincham.Client Details
Our client is a well-established telecommunications provider to a wide UK customer base and they are now looking to expand their team with a Technical Customer Support Advisor in their Altrincham office.
Description
As a Technical Customer Support Advisor, you will be;
- Handling inbound communication, via multichannels
- Providing guidance and support to customers in relation to their service
- Trouble shooting customers problems
- Supporting with any general account queries
Profile
To be successful in this role;
- Experience within technical support
- Have a strong customer focus
- Strong listening skills with the ability to be empathetic
- Selfmotivated and enthusiastic
- Excellent communications, both verbal and written
- Strong organisational skills
- Ability to work well within in a team as well as independently
- Good time management
Job Offer
In return, our client can offer;
- Competitive salary
- 25 days holiday (+ bank holidays)
- Pension scheme
- Optional hybrid working
- Great working patterns
- Excellent career development on offer
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