Customer Service Brand Adviser - Liverpool, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Foreign speaking role

Competitive salary

About Our Client:

As a major player in the fields of mobility, consumer goods, industrial technology, and building technology For over 30 years, the client offers global innovative services in more than 30 languages with over 7,500 associates across 26 international locations.

The company has evolved over the past few decades into a successful international provider of business process outsourcing for a large portfolio of other multi-disciplinary brands.

Key responsibilities as such include:

Providing professional first line technical advice, guidance and support to the customer on a variety of products
Communicating to both customers and client in fluent
French or
German in either written or speaking form
Handling all customer interaction in a prompt, friendly and professional manner
Obtaining and evaluating all relevant information to handle product and service inquiries
Diagnosing and resolving first line technical issues
Understanding the customer requirements
Advising customers on the best services available
Responding to customer requirements, resolving customer queries and complaints
Build rapport with the customers
Capture, maintain and ensure quality of customer data.
Contributing to the overall performance of the team
Deliver and maintain both individual and team targets

The Successful Applicant:

Experience or fluency in either speaking or writing in
French or
German:
Experience of working in a customer contact centre environment
Excellent verbal and written communication skills in English
Previous experience of providing technical advice and support to customers
A passion for delivering first class customer service
Proven record of providing internal and external customer service
Selfmotivated and driven to succeed
Team Player
IT literate and good PC skills
The commitment to work towards individual and team goals
Flexibility in hours of work/shift patterns