Software Support Specialist - Scunthorpe, United Kingdom - HBP Group

HBP Group

Verified Company

Scunthorpe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Software Support Specialist

Who are we?

The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology.

Providing a range of services including local IT Support, Accounts software and EPOS solutions.

We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.

We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.

The Role

Based from our Scunthorpe office, we have an exciting opportunity for the right person to join our award-winning customer experience team responsible for supporting high-quality software solutions to hundreds of our customers.

You will be part of a well-established and knowledgeable team who pride themselves on their product knowledge, as well as customer service skills in order to support our customer base with technical clarity and a personable experience.

Responsibilities
Within this role, some of the key areas you will be responsible for are:

Providing excellent customer service and technical clarity to our customer base.
Maintaining records of customer interactions and changes.
Ensure the tickets are resolved to a high standard, getting to the root cause of the issues proactively.
Contribute towards team and company strategies, goals, and targets.
Carrying out customer data fixes and ensuring this is compliant with audit requirements.
Be aware of and abide by GDPR Regulations, treating customer data with care and sensitivity.
Attending and contributing in quarterly team coaching sessions & customer handovers
Creating customerfacing content that may include Help sheets, Videos, Training Guides, and Webinars
Continual personal development and training including continual product / legislative development.

Knowledge & Experience
To be a successful Software Support Specialist you will possess the following:

Essential

AAT Level 2 qualification or equivalent (or significant accounting / business & finance knowledge)
Excellent communication skills
Structured problemsolving skills
Able to work as part of a team or on your own
Good knowledge of Excel including data analysis.
A good understanding of IT and navigating Microsoft Windows

Desirable

Knowledge of database admin and querying databases, such as Microsoft SQL or Visual Fox Pro
Knowledge of Office 36
Working experience in a Finance or Software Helpdesk environment

This person should be able to work independently, as well as part of a team.

They must be able to multi - task, be honest and be a great communicator with an ability to build rapport with fellow colleagues and our customers.

Why work for us?

Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset.

Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience.

Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we were awarded Best Companies One Star "Very Good employer to work for" accreditation.

However, we're not going to stop there and are focused on achieving 3 Star "World Class employer to work for" accreditation in the future.

That's why it's a great time to join The HBP GroupAs we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive.

That's why we are looking for people who are passionate, trustworthy, and forward-thinking to join our team.

So, on top of the normal benefits, we think some of the amazing reasons to join us are:

Hybrid working arrangements
28 days of holiday, plus bank holidays = 36 days holiday total
Option to sell back holiday
Salary Sacrifice Pension Scheme
A proactive team of staff who organise regular social events and sporting activities
This includes a Mid-Year and Year End Appreciation Party, examples of social activities for 2023 include Paintballing, a family day out at an attraction park, and beer Fridays. We also have a number of themed office days including for St Patricks day, Pancake day, Wear it Pink, and Halloween.
A friendly inclusive environment across the whole office we really are a great bunch
Charity activities to raise money for staffselected causes events include biannual 3 Peaks challenge and our annual Game a Thon.
Enhanced Maternity Pay
Enhanced Paternity Pay
Enhanced Bereavement Leave, with our "Time to say goodbye leave"
Free lunches
Casual business dress code (with option to choose from our free workwear wardrobe selection)
Christmas Thank You Bonus
Support and guidance from your very first day
Tailored Training Plans to sup