Software Support Specialist - Scunthorpe, United Kingdom - HBP Group

HBP Group

Verified Company

Scunthorpe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Software Support Specialist

The Role

As a multi accredited software provider, we pride ourselves on offering a premium level of support and are now looking to add another exceptional Software expert to our team with this role.

The successful Software Support Specialist is someone with a proven ability to multi-task, who is honest and empathetic towards both colleagues and customers.

They will be an excellent communicator both written and verbally, who also has a strong eye for detail.

This person can work independently or in a team. Someone with a passion for continual development who is a positive thinker, flexible, and proactive.

Responsibilities
Within this role some of the key things you will be responsible for are:

Working with the existing Software Support Team to resolve tickets and create content for our clients to use in a proactive manner to reduce future tickets.

Essential experience with technologies below required:

Meet operational targets for response, resolution, and updates
Ensuring customers are continually updated with the required communication method
Continual training and improvements
Monitor and maintain supplier logs and updates
Helpdesk ticket management and logging
Follow complaint & escalation process / procedure
Customer information maintenance
Industry & Product awareness and effects
Team communication & Collaboration
Maintain Excellent communication and feedback
Excellent Customer service levels
Company Vision and Goals are communicated and maintained
Team & customer communication levels
Meet operational targets for response, resolution and updates
Excellent customer service & feedback
Data population and maintenance
Ticket logging and management
Running webinars, and small bitesize training sessions over teams
Help sheet and knowledge base population

Knowledge & Experience
To be our successful Exchequer Software Support Specialist you will possess the following:

Essential

AAT Level 2 or Higher / Equivalent Experience (or significant accounting knowledge and experience)
2+ Years Exchequer Accounts Software or equivalent Accounts software Helpdesk Support
Accounts Software Accreditation in relevant product
Excellent Communication Skills
Structured Problem-Solving Skills
Able to Work as a Team or on own
Strong IT Skills

So, who are we?

The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology.

Providing a range of services including local IT Support, Accounts software and EPOS solutions.

We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.

We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.

Why work for us?

Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset.

Driven by our commitment to create a great place to work for all our staff, we are always looking for ways to improve our employee experience.

Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we were awarded Best Companies One Star "Very Good employer to work for" accreditation.

However, we're not going to stop there and are focused on achieving 3 Star "World Class employer to work for" accreditation in the future.

That's why it's a great time to join The HBP GroupAs we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive.

That's why we are looking for people who are passionate, trustworthy, and forward thinking to join our team.

On top of the normal benefits, we think some of the amazing reasons to join us are:

35 hour week, with a choice of start times
28 days of holiday, plus bank holidays = 36 days holiday total
Option to sell back holiday
Salary Sacrifice Pension Scheme
Enhance Maternity Pay

Enhanced Paternity Pay

Enhance Bereavement Leave, with our "Time to say goodbye leave"
Voluntary Health Cash Plan
Free lunches
Casual business dress code (with option to choose from our free workwear wardrobe selection)
Christmas Thank You Bonus
Support and guidance from your very first day
Tailored Training Plans to support success in your role
Personal Development Plans to support career advancement
A proactive team of staff who organise regular social events and sporting activities
This includes a Mid-Year and Year End Appreciation Party, examples of social activities for 2023 include Paintballing, a family day out at an attraction park, and beer Fridays. We also have a number of themed office days including for St Patricks day, Pizza day, Wear it Pink, and Halloween.
A friendly