Customer Consultant - Lancashire, United Kingdom - Virgin Money

Virgin Money

Verified Company

Lancashire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Stores Network

Salary Range:
£20,000 - £25,000 per annum DOE + Red Hot Benefits

Contract Type:
Permanent, Part Time

Get ready to Live a Life More Virgin

Yes, we're a Bank, but we like to think we do things differently

Our Customer Consultants are the face and voice of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily.

This could be face to face by providing cash and digital solutions or speaking to customers over the phone helping them with their queries.

No two days are ever the same.

Laura, our Hamilton Store Manager and his awesome team are looking for a new member to join them on a permanent basis.

So, do you have a great personality, amazing attitude and a passion for helping others? If so, we're looking for people just like you

Not only do we look after our customers, but we also look after you too.

We're transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

We also ensure you get all this too: (And, you get these Red Hot Rewards from day one)

38.5 days annual leave for all colleagues (including bank holidays and pro rata if parttime)
Up to five extra paid wellbeing days per year
A 35 hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness

Here's what you'll be doing

Welcoming our wonderful customers to the Store
Supporting customers with their cash and transactional needs
Helping our customers use digital services, educating them to the great benefits digital brings and guiding them through the process
Resolving any queries customers may have with their banking
Having great conversations to understand customers and showcase our products and services and how they can be of benefit
Working with awesome colleagues across our Stores and Digital Experience centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
You'll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community

We're committed to helping you be the best.

This means we're not asking you to have any specific experience for this role - we just need you to put customers at the heart of everything you do and help us disrupt and make a difference.

The following attributes would give you a great start:

An amazing cando attitude
Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
A natural ability to engage and build rapport with lots of different personalities
A flexible and positive working approach to suit customer needs and business demands
Genuine enthusiasm to work with your team to achieve collective goals in a timely way
A keen interest in all things digital with a desire to keep up to date with upandcoming technology news

We're all about helping you Live A Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank.

As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with.

We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives.

We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do.

We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.

We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.