Guest Experience Assistant - Aberlour, United Kingdom - Edrington

Edrington

Verified Company

Aberlour, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Requisition Id:2470
Location:
Aberlour, Scotland, GB, AB38 9RXAbout Edrington

Our vision is to give more by crafting exceptional ultra-premium spirit brands.

The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category.

Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey and Noble Oak in the American Whiskey category.

Edrington also has a strategic partnership with No.3 London Dry Gin.
Remuneration and Package

Salary £12.68 per hour
37 days holiday + 4 Giving More Days
Shift allowance
Closed over the festive period
Attractive pension
Share reward scheme
Global wellbeing programme
Product Allowance

Position Summary
An exciting opportunity have arisen within The Macallan Estate to join as the Guest Experience Assistant.

This position ensures that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan.

Offering world class service this role creates the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Boutique.

Job Description

Welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
Develop knowledge and passion for The Macallan and become the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland
Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business
Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport
Provide support for The Macallan Hosts with the delivery of world class experiences
Ensure the Macallan tasting areas are consistently setup and maintained to the agreed standard
Book in guests using the reservations system for tours and experiences
Maximise every opportunity to exceed guest expectations and recommend experiences and products
To retain up to date stock knowledge with regards to pricing, product origination, product function and story
Be fully aware of all bespoke product offerings across the brand range e.g. engraving

Skills and Experience
To be successful in this role,you are passionate about delivering exceptional customer service and have high attention to detail. You are flexible with a can do approach to tasks and hold high standards of time keeping. You are enthusiastic about representing an ultra premium brand and enjoy learning about the brand heritage. You are positive and approachable who enjoys working with people.
Employee value proposition

At Edrington, you will experience an incredible culture based on respect and giving more.

We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing.

Join Edrington and make a world of difference.