Coordinator - Liverpool, United Kingdom - MJ QUINN INTEGRATED SERVICES LTD

MJ QUINN INTEGRATED SERVICES LTD

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at MJ Quinn, we currently have an exciting new opportunity for a Tactical Resource Coordinator to join the business.

Who is MJ Quinn
MJ Quinn is an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

Job Purpose

As a Tactical Resource Coordinator, you will be responsible for the 'on the day' tactical re-allocation of field tasks and facilitating maximum efficiency of the field force alongside being responsible for planning and issuing jobs to the field teams as well as organising their delivery schedules and ensuring that facilities management are progressing as expected and completed on time.

Primary Objective

To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
Raising and following up on nonconformance reports, to ensure that any actions identified, pursued, and resolved.
Work as part of a larger team to develop working practices and procedures.
Reallocation of work to field teams.
Dealing with client requests in all aspects of the project and escalating any issues to the Programme Manager, when required.
Delivery inbound and outbound call metrics and maintain service level agreements.
Prioritise on the day work stack and allocate effectively to deliver client metrics.
Manage and work proactively to ensure all tasks are resourced and field productivity is maintained.