Housing Customer Service Administrator - Exeter, United Kingdom - BDS Northern

BDS Northern

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BDS are recruiting for an experienced Housing Customer Service Administrator for an exciting new opportunity based in the Exeter area,
Monday to Friday Hybrid working with 2/3 days in the Exeter office.

Salary from £13.49 per hour PAYE

Coordinate and manage customer compensation payments and ensure these are completed in a timely and efficient manner.
Manage, review and action outstanding actions after complaint closure and ensure compliance to timescales.
Assist with completing information/evidence packs for the Housing Ombudsman and stage 2 complaints.
Assist with meeting the regulatory requirements linked to complaints.
Resolve enquiries raised and keeping customers fully informed of next steps.
Regularly provide reports to the Service Improvement team on time critical business processes such as deadlines to review generic cases, complaint reminders and responses.
Collaborate with colleagues and customers to identify positive practice and new ways of working to deliver service improvements
Assist with administration in relation to ad hoc projects as and when identified.
Work to maximise customer satisfaction and minimise complaints and customer dissatisfaction by proactively tailoring support services and partnerships.
Ensure the organisations policies and procedures are adhered to.
Maintain comprehensive, up to date and accurate records on the internal housing management system.
Experience in a fast paced administrative role.
Essential prioritisation and time management skills.
Previous experience of working in a customer service environment.
Able to manage difficult situations.
Good record keeping and input skills.
Previous experience in administrating and dealing with complaints, or a demonstration of good customer care skills.
Demonstrates a good level of patience and empathy.
Able to deliver high levels of customer care.
Able to meet deadlines within a fast paced and pressurised environment.

This is a new role, trialling in the team until September 2024. There is a possibility this will become a permanent opportunity, although no guarantees at this time.

Job Types:
Full-time, Temporary contract

Pay:
From £13.49 per hour

Expected hours: 37 per week

Schedule: