Patient Support Officer - Coventry, United Kingdom - Coventry & Rugby GP Alliance

Coventry & Rugby GP Alliance

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary

We are a network of GP surgeries located across 4 sites looking for enthusiastic new members to join our non-clinical team of Patient Support Officers.

We are looking for caring individuals who preferably have experience working in general practice and who have an exceptional telephone manner.

You will work closely with the other teams on duty i.e.

other Patient Support Officers across all 4 sites, the administration team and other members of our team to ensure effective use of clinical resource and comply with all internal processes set in place.

Main duties of the job

Booking Appointments
Answering calls from patients/hospitals etc
Liaising with doctors
General customer service
Various administrative duties
Liaising with other health care professionals i.e. Ambulance service, social services, A&E department, district nurses to maximize patient care and safety.

About us

The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices.

As a GP led organisation, we represent 50 GP practice shareholders and cover nearly 420,000 patients.

We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E.

of general practice and we have developed our Operational Plans to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients.

We have identified key areas that we will focus on to build upon and improve our existing services.

These are our Strategic Priorities:

Clinical Service Improvement & Delivery
Clinical Innovation
Primary Care Development Practice and Network Support
Training and Education
Integrated Care
Good Governance

Job description

Job responsibilities

The main purpose of Patient support officer is to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.

To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis.

To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors to the practice (with smile and pleasant manner).
Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
Ensure computerised appointment system is up-to-date.
Respond and/or redirect all patient and visitor requests accordingly.
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
Set-up of new patients onto the computer system.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
Ensure correspondence, reports, results etc. are passed on Administration team efficiently and in timely manner.
Ensure reception and waiting areas are kept neat and tidy
Re-stocking of information leaflets as appropriate
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Undertake administration tasks as allocated on rota organised by Senior Patient Support Officer.
Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately. Practice Security.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Regularly check tasks in EMIS to check all messages have been actioned.
Maintain deceased board (manual and electronic). Advise Health Board of deceased patients using EMIS (template on EMIS).
Amalgamation of new patient records.
Check fridge daily for lab specimens.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.