Services Support Centre Administrator - Coventry, United Kingdom - Coventry & Rugby GP Alliance

Coventry & Rugby GP Alliance

Verified Company

Coventry, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary

To provide full and comprehensive administrative support to the overall Services Support Centre and more specifically, the Services Support Centre Team Leaders, Head of Clinical Patient Services, as well as other colleagues and health professionals across the organisation.

Duties and responsibilities may include any or all of the items in the following list and may vary from time to time under the direction of the management team, dependent on current and evolving workload and staffing levels.

The post holder will be required to maintain information and monitoring systems, and to support the demands of the service.

Main duties of the job
Provide high-quality administrative support across a number of services within Coventry and Rugby GP Alliance.

Handle queries from GP practices, other healthcare providers, healthcare professionals, patients and members of the public in a professional and courteous manner, resolving any issues, providing feedback and communicating effectively.

Deal with difficult callers, handling any objection and feedbacks.

Deal with general enquiries at Electric Wharf and direct to the relevant team member by answering calls made to the main line.

Assisting with postal services (e.g. using the franking machine, attending the post office and on occasion, delivering packs to patients homes).

Monitor messages and calls received into the Services Support Centre shared admin phones.

Build good working relationships with internal and external stakeholders.

Assist with the recruitment of new staff members (e.g. GPs wishing to join a service, arranging inductions, setting up new users etc.)

Set up clinics on clinical systems (EMIS) and update clinical systems and booking systems in the event of any staffing changes.

Job Types:
Part-time, Permanent

Pay:
£13,573.80 per year

Expected hours: 22.5 per week

Benefits: