Operations Team Coordinator - Slough, United Kingdom - Grace Personnel Ltd

Grace Personnel Ltd

Verified Company

Slough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Grace has an exciting opportunity for an experienced and collaborative Operations Team Coordinator to join our client's inclusive and thriving team.

This full-time operations team coordination role is based in Slough and offers an attractive salary and benefits package.

As a skilled Operations Team Coordinator, you will predominantly support the Sales Operations Manager (SOM) and Customer Relations Manager (CRM) with the Internal and Field Operations team.

You will also act as a lynchpin across the operations team, working closely with the Customer Relations Manager to support the account management of clients, administrating the upward and downward flow of information to meet deadlines.

In your first few weeks in this Operations Team Coordinator role, you can expect to:

Provide support to the SOM/CRM, including proactive and efficient management of OSS/DOP visits for the field operations team
Liaise with customers, handle inbound and outbound calls, and ensure repair and sales orders are processed and delivered accordingly to meet SLAs
Assess onsite service reports, upload them onto the internal CRM system, and provide detailed reports to internal and external stakeholders
Assist the Customer Relations Manager in effective and timely case management, providing support until the case is resolved and the customer is satisfied
Highly proficient and confident using Microsoft Office and Adobe
Inbox management
Experience producing documents, PowerPoint presentations and formatting reports
Excellent communication skills to build rapport and purposeful working relationships with management, the wider team, and internal and external stakeholders

As a vital member of the team and in return for your expertise, inclusive approach and commitment, our client will provide a favourable salary and the chance to join a passionate and welcoming team.

Grace is a refreshingly different independent agency. We're agile and focused on the big picture and always act with the utmost integrity and honesty.

With 27 years' combined experience recruiting for office-based roles, we partner with great local businesses to provide access to quality temporary, contract and permanent staff in Maidenhead and the surrounding Thames Valley area.

Whether you're looking to secure your next career move or you're looking to hire top talent to take your business forward, you're in the right hands.