Customer Telesales Advisor - Ystrad Mynach, United Kingdom - Educ8 Training Group Ltd

Educ8 Training Group Ltd

Verified Company

Ystrad Mynach, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Educ8 Training Group Ltd incorporating Haddon Training Ltd, ISA Training Ltd and Aspire 2Be

Job Title:
Customer Telesales Advisor

Hours of Work: 37.5 hours p/w

Salary:
£22, £24,000.00 per annum

Purpose of Job / Company Values
An enthusiastic Telesales Advisor to contribute to new business development for Educ8 Training. Being responsible for cleansing data sets, initiating sales with potential customers over the phone and maintaining excellent customer relationships.

An effective Telesales Advisor, you must be an effective communicator and be comfortable describing and discussing the benefits of our apprenticeship portfolio over the phone as well as dealing with complaints and doubts.

This position is key to our business growth, expanding our footprint with both employers and apprentices across all of Wales.

Working within the sales team you'll be set targets to generate new business leads for the sales team.

You will be making appointments for the sales team and opening doors for them to bring on board new clients.

Representing our organisation, maintaining a positive, professional and consultative approach to telephone lead generation. You will be responsible for introducing Educ8's products & services to potential clients whilst creating an excellent first impression.

Key Responsibilities / Accountabilities

Contact potential customers to inform them of Educ8 Training's Apprenticeship provision
Answer questions about our qualifications and/or the company
Keeping up to date on all products and informing customers of new products
Cleanse and update customer data
Ask questions to understand customer requirements
Listen to customers' needs to generate repeat sales
Direct and generate prospects to the sales team
Maintain and update accurate information on the group's CRM database.
Go the "extra mile" to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Work as part of a team in actively seeking new business and providing new and innovative ways to gain new business.
Ensure all queries are handled effectively and efficiently within 48hrs
Elements of the role may involve working with adults at risk, children and young people in an educational setting.
Reviewing the safeguarding and wellbeing of learners and escalating through the appropriate process where required.

Essential Criteria

12 months sales and lead generation experience
Impressive, demonstrable track record and skills/experience gained within a similar position(s), at a similar level
Patience and ability to engage customers in conversation
Resilience
Determined and motivated by targets and objectives
Impeccable customer service and communication skills as well as sales ability
Strong administration ability with a keen eye for detail
Highly organized and punctual
Demonstrable commitment to equality diversity and inclusion
Suitable to work with adults at risk, children and young people
Digitally competent and confident in using Microsoft Word, Excel, PowerPoint

Desirable Criteria

Experience within the workbased learning arena (preferably in Apprenticeships)
Welsh speaker

Personal Qualities

Ability to promote the Company values and behaviors
Highly selfmotivated and target driven
Confident and resilient with a desire to achieve results
Personable with Excellent communication and listening skills, with the ability to articulate Educ8's apprenticeship provision in an exceptional and professional telephone manner
Highly professional and motivated with high levels of commitment and confidentiality
Selfmotivated, with the ability to work proactively using own initiative
Ability to establish excellent professional relationship building skills with a wide range of people at all levels
Ability to prioritise work, with good organisational, planning and time management skills
Ability to work as part of a team

For further information on this job role, please contact us on

Safeguarding

Educ8 Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

Why work for us?

Educ8 Training Group are a Values driven organisation creating a Gr8 Culture resulting in being the No 1 Best Mid-Sized Company to work for in the UK and No1 Best Education and Training Company to work for in the UK in 2021.

If you'd like to work with Gr8 people who are passionate about training and education then we'd love to hear from you.

We offer excellent benefits, a values driven ethos but most of all a Gr8 place to work.

Benefits
Annual Leave package: 30 days (35 SLT/Board) annual leave which includes Christmas shutdown and day off for Birthday.

Additiona