Customer Services Executive - Basingstoke, United Kingdom - Meraki

Meraki

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you enjoy Customer Service?

Do you have a passion for helping others?

Meraki Talent are working with an expanding Financial Services firm who are keen to speak to those who have come from a customer services background and comfortable in speaking to customers in a telephony based role.

The customer is at heart of this experience, therefore imperative applicants are able to offer a first class experience, while meeting SLA's.

This is an exciting time to join an expanding operation, who work collaboratively to achieve set goals.

Key duties;

Receiving high volumes of customer calls
Updating in house systems
Providing support via Live Web Chat
Working to set SLA's and KPI's
Ensuring customer data is recorded accurately

The hours of work vary, however applicants should be able to work between Monday to Friday 8am - 9pm and 9am - 1pm / 6pm on Saturday.

Standard hours are 40 hours per week.

These are permanent opportunities, offering an immediate start.

Applicants must be able to pass a criminal and credit checks.

Is this job for you? At Meraki, we love recruitment and love words. Is this you?

Jennifer wants:
Customer Service, Financial Services, Investments
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