Case Administrator - Bradford, United Kingdom - HM Prison & Probation Service
Description
Details:
Reference number:
Salary:
- £20,126 - £23,182
Job grade:
- Other
- NPS Pay Band 2 National
Contract type: - Permanent
Type of role: - Operational Delivery
Working pattern: - Parttime
Number of jobs available: - 1Contents
About the job
Benefits:
Things you need to know
Location
- This position is based at NPS CITY COURTS BRADFORD, BD1 1LAAbout the job
Job summary:
- Please refer to Job Description
Job description:
Case Administrators play a key role, using their great organisational and
communication skills to support their probation colleagues and help people
on probation turn their lives around. It's a challenging and rewarding role,
with great training, support, and opportunities for progression. For further
If you are successful in the recruitment process and join the Probation Service,
your starting salary will be £20,126. The Probation Service offers the opportunity
for annual pay progression. The table below shows the pay increases a Case
Administrator could receive:
Present Day
1 October 2023
1 April 2024
1 October 2024
£20,126
£20,126
£21,250
£22,320
To be successful in this role:
- You'll love learning new things and can adapt to meet the needs
- You'll be prepared to use your own initiative and enjoy working
- Multitasking will be second nature, ensuring tight deadlines are met,
- You'll use Agile methodologies and promote a culture of continuous
- You will be at ease working closely with other teams collaborating
Additional Duties for support worker:
This list is not exhaustive,
- Diarising calendar with appointments
- Uploading and recording on IT systems
- Proof reading documents
- Helping to navigate and access IT systems
- Proof reading computer produced work prior to deadline submission
- Electronically record notes and forward in an accessible format
Overview of the job
This is an administrative job within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures.
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake
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