Wanted - Hgv Service Administrator - Liverpool, United Kingdom - North West Trucks

North West Trucks
North West Trucks
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job:
HGV Sector - Service Administrator

  • Huyton

Pay:
£11.44+ per hour (dependant on experience) Monthly


Company Overview:

North West Trucks is a prominent name in the commercial vehicle industry, committed to delivering top-notch service and excellence.

As one of the longest running DAF dealers in the UK for DAF products, we take pride in upholding the highest industry standards.

Our success is driven by a dedicated team, and we're currently seeking a skilled and detail-oriented individual to join us as a Service Administrator at our Huyton Liverpool Location.


Key Responsibilities:

As a Service Administrator, you will play a crucial role in ensuring the seamless operation of our service department, adhering to North West Trucks company standards, the commercial vehicle industry, and DAF dealer standards.


Working hours:
Monday to Friday between 07:30 - 17:30 aka 42.5 hours per week. Some flexibility may be required on occasions.

The shift patterns will be 08.00am - 17:00pm pr 7.30am pm, plus Saturday mornings as overtime for 4 hours on a rotational basis.


Your responsibilities will include:


  • Efficiently manage workshop job card invoicing.
  • Maintain accurate service department records and systems.
  • Process monthend job card invoicing promptly to minimise work in progress.
  • Handle the processing of warranty claims in adherence to industry standards.
  • Ensure effective control of the warranty system to mitigate potential company losses.
  • Raise and invoice warranty claims accurately.
  • Manage warranty rejections from DAF and recharge the customer as necessary.
  • Maintain the interface between dealership systems and those of the manufacturer/distributor.
  • Conduct all transactions with precision and maintain clear records.
  • Uphold a consistently professional and courteous welcome for all visitors.
  • Record and pass messages promptly and accurately to relevant personnel.
  • Ensure efficient telephone connections, considering busy times and ongoing meetings.
  • Enhance the reputation of North West Trucks during interactions with others.
  • File completed invoiced job card histories and conduct annual archiving of job cards.
  • Maintaining order numbers and invoicing retail customers

Qualifications, Training, and Experience:


  • Impeccable standards of personal grooming.(Must Have)
  • Articulate and clearly spoken.(Must Have)
  • Experience in DAF and or dealership administration systems and paperwork handling (highly desirable)
  • Knowledge of manufacturer's policies, paperwork, and documentation systems (highly desirable)
  • Calm and organised approach to problemsolving in a pressurised service environment. (Must Have)
  • Numerate and literate at a level commensurate with the duties. (Must Have)
  • Display a friendly yet businesslike approach to visitors. (Must Have)

What we offer:

  • Company events
  • Company pension
  • Financial planning services
  • Health & wellbeing programme
  • 22 days plus statutory entitlements
  • Unlock pathways for career development and growth within our organisation with funded training.

Salary:
From £11.44 per hour

Expected hours: 42.5 per week


Benefits:


  • Company pension
  • Cycle to work scheme
  • Employee mentoring programme
  • Financial planning services
  • Free flu jabs
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Monday to Friday
  • Overtime

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 2 years (preferred)
  • Administrative experience: 2 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Liverpool (required)

Work Location:
In person
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