Victim Care Adviser - Reading, United Kingdom - Migrant Help

Migrant Help

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Victim Care Adviser

Location:
Reading

Salary:
£25,976 per year. Increasing to £29,580 after successfully completing probation.

Job type:35 hours per week. Full-time, 12 Month Fixed-Term. Hybrid working. The role can be based in Oxfordshire, Berkshire, Buckingham or Hampshire.

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.

Our vision is for a global society that protects vulnerable migrants, treats them with respect andenables them to reach their full potential.

If you are resilient and accountable, have demonstratable experience of working under pressure and to deadlines, planning time and priorities effectively and are looking for an exciting role within a charity that is making a difference, we'd love to hearfrom you

The Role:

We are currently looking for a Modern Slavery Victim Care Adviser to join our dedicated and compassionate Modern Slavery Victim Care (MSVC) team, on a Fixed Term Contract.

There will be a potential for the role to be made permanent or be extended.

Duties and responsibilities:

Provide support to victims of human trafficking and modern slavery (known as service users) as directed by the MSVC Team Manager and Senior Adviser/s for the region
Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, whichmay include social events, language classes, orientation briefings, etc
Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
Complete and maintain quality standards for regular support plans and risk assessment reviews, ensuring a timely upload of clear and concise case notes
Collect and provide information to Senior Advisers and Management when required. This will include obtaining service user feedback in order to further develop and improve the service
Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
Participate in regular team briefings/meetings/group case study sessions and provide support to other colleagues as and when required
Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams

Experience and skills:

Experience of working in an office environment, undertaking general office and administrative duties
Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
Clear and precise written and oral communication skills, including well developed letter writing, and form completion.
Have high attention to detail and ability to problem solve
Ability to handle work pressure and managing time effectively while being able to accommodate and react to emergencies

Benefits: