Team Manager - Liverpool, United Kingdom - Douglas Scott Legal Recruitment

Description

Competitive Salary
Liverpool (1 day in the office)

The Deputy Team Leader will play a crucial role in assisting the Team Leader to achieve team targets and operational measures, while also overseeing junior team members.

They will ensure the delivery of quality service and compliance with client service standards. Additionally, the Deputy Team Leader will manage a caseload of approximately 150 complex casualty claims.
Manage around 150 complex EL/PL/Product/Property damage claims.
Review and allocate new claims, establishing strategies and appropriate initial reserves.
Approve payments within designated financial authority levels.
Conduct peer reviews, offering constructive feedback, and identifying training needs for team members.

Refer files to litigation when necessary, recording reasons, and attending feedback meetings in the absence of the Team Leader.

Perform reviews for files handled by CH1s to maintain required quality standards.
Be flexible and willing to work outside regular office hours as required.
Ensure accurate maintenance of claims management system records.
Conduct regular one-on-one meetings with Admin Assistants, File Handling Assistants, and CH1s to optimize performance.
Monitor Admin, FHA, and CH1 performance, productivity, sickness, and holidays using appropriate systems.
Support the Team Leader in managing unsatisfactory performance issues and liaising with HR when necessary.
Assist in conducting Performance Reviews in a fair, consistent, and timely manner.
Assist in the recruitment of claims handlers and support staff when requested.
Aid in the training and supervision of new team members.
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

This is a hybrid role, working 1 day in the office and 4 days from home, primarily based in the Liverpool office.

Sound technical knowledge of EL/PL claims.
Demonstrated commercial awareness and understanding of the market and industry.
Innovation