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Service Controller - Doncaster, United Kingdom - Clemence Rogers Recruitment

Clemence Rogers Recruitment

Verified Company

Doncaster, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Coordinator - Doncaster
Competitive salary

Clemence Rogers are currently recruiting a Service Coordinator to manage a well-established team based in Doncaster.

Our client is looking for a highly motivated individual who is solution oriented and able to use cloud-based software.

Key Responsibilities of a Service Coordinator:

Organising work schedules for engineers using our cloud-based system
Organising and booking in routine services
Confirming the intended date with the customer and confirming the call again the day before.
Ensuring all parts/resources required are on site.
Sending and confirming jobs with subcontractors
Raising sales orders and relevant documentation
Respond to breakdowns & appoint engineers by identifying most costeffective solution whilst taking into account customers SLA's
Keeping communication lines open with our customers
Appointing 3rd parties where necessary to cover breakdowns & raise order numbers upon completion
Raising, costing & invoicing jobs
Covering for the installation coordinator
Be driven and selfmotivated
Have a problem solving/can do attitude and who isn't afraid to get stuck in
Have a strong desire and ability to improve
Have a willingness to learn and work in a team successfully
Have a professional and rational approach towards customers
Industry technical knowledge is ideal but not essential as full training will be given.
Great customer interaction skills are required together with an ability to think fast on your feet.