Team Administrator - Middlesex, United Kingdom - West London NHS Trust

West London NHS Trust

Verified Company

Middlesex, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A number of Administrative posts have arisen in Ealing IAPT.

Ealing IAPT was one of the first IAPT services to launch in 2008, and is one of the three services provided by West London NHS Trust.

We are a large team of approximately 100 members of staff and are currently working on further expansion.

In addition to this, we run clinics at GP surgeries across the borough, covering areas such as Southall, Acton, and Chiswick.

Our service is well-established and many of our staff have been with us since the beginning.

Ealing IAPT is passionate about offering a great quality therapy to our patients and we are very proud to be able to consistently offer all the IAPT-approved therapies.

The management team at Ealing IAPT is committed to staff wellbeing and we have recently commissioned a QI project on staff wellbeing, led by staff across the different staff groups within the team.

As a result, we are now offering small, confidential reflective groups for our staff alongside many other exciting wellbeing initiatives.

To that effect, Ealing IAPT recently won team of the month (February, 2020) in the Trust.

We are passionate about engaging all groups of our community, and as such, we operate evening clinics (up until 8pm) Monday - Thursday.

The post holder will be required to work one evening shift a week (12-8pm).

The post holder will provide a friendly, efficient, customer focused admin & clerical service to the IAPT service, supporting the achievement of local and wider Trust objectives.

To deliver and maintain an administrative procedure that enhances the collection and recording of patient information.

Providing a professional service to staff, contractors, visitors, service users, relatives and carers ensuring they are appropriately assisted whether via face to face, telephone or other method.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives.

We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We're rated good overall by the Care Quality Commission (CQC).

Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

Key Result Areas & Performance:

To develop and maintain a good working relationship with all staff and those from external organisations to improve efficiency and the flow of information relating to patients' contact with the service
To ensure in a sensitive manner that the people communicated with have understood the information, especially in situations where there may be communication or comprehension difficulties for cultural, language, physical, mental or other reason.
To ensure any verbal complaints are dealt with diplomatically and professionally ensuring that the line manager is informed.
To deal with incoming and outgoing post ensuring that relevant letters, correspondence, memos, notes and reports are directed to the appropriate clinician, team member or departments within agreed timescales.
To arrange meetings and assist with locally held training events or workshops e.g. room bookings, hospitality, IT equipment.
To maintain a diary for visitors, contractors and other personnel and inform staff members involved as appropriate.
To provide a full range of admin support to the team: e.g. sorting and dealing with correspondence, filing, photocopying, audio and copy typing, archiving, referral tracking, message taking etc.
To manage electronic clinic diaries for all clinical staff
To assist the line manager in the management and smooth running of the electronic patient management database.
To ensure referrals are entered onto the patient management database in a timely manner.
To coordinate the booking of patient assessment and treatment appointments and ensure that these are correctly entered onto the patient management database.
To monitor and provide uptodate statistics for own area in a timely manner for adhoc requests with the support of the supervisor/line manager when necessary e.g waitinglists
To appropriately enter and retrieve data using paper or computer systems when dealing with appointments, bookings, referrals, test results, personal details, personal records or similar.
To keep the line manager informed of data quality issues e.g. errors, omissions, late entry etc.
To accommodate pati