Facilities Support Assistant - London, United Kingdom - CBRE Global Workplace Solutions

CBRE Global Workplace Solutions
CBRE Global Workplace Solutions
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose of role


To assist the Support Service operation for CBRE, ensure the delivery of service is meeting customer expectations based on the contractual Service Level Agreements and ensuring Health and Safety compliance at all times.


To assist the Support Services Team Manager in the smooth running of the services across the floors and ensuring the correct coverage is in place (filling in when applicable) and ensuring that the floor guides are kept up to date.


They will be the first point of contact for all customer concerns with a view to rectification, ensuring to escalate any concerns that cannot be fixed to the Support Services Team Manager.


Main duties:


  • Carry out morning floor checks and regular floor checks throughout the day, reporting all faults and health & safety issues on Concept.
  • Management of onfloor stationery stocks including replenishment of toner and paper, laminating and binding supplies to designated storage areas and meeting rooms.
  • Proactive 'visual maintenance' of designated floor areas, including hubs, staircases, coffee points and copy areas, engaging with and communicating effectively with the FM Helpdesk, Service managers and team members and customers as appropriate.
  • Take full ownership of your floor and surrounding area including housekeeping, AV equipment, fabric and general environment to ensure it remains fit for purpose, reporting all issues on floors and surrounding areas through Concept, ensuring that all service requests are monitored and completed satisfactorily within your area and within the agreed SLA's.
  • Ensure the correct cover is in place at all times, filling in for other team members as and when required and updating associated procedures for each task, ensuring the team are aware and trained on all aspects of their procedures & operations.
  • Carry out agreed desk moves up to 10 people in your designated areas as and when assigned.
  • Provide logístical support to internal events and work with the larger team to ensure the smooth delivery of event set ups and restaurant events in/out of operational hours
  • Managing and overseeing the Loading bay operation, ensuring the loading bay is kept clean and tidy at all times, all deliveries are booked in and managed; any issues are reported to the Support team manager.
  • Updating staff & HOD's on all latest departmental news on request
  • Operate as part of the "One Team" culture across all supplier interactions supporting when required any aspects of service delivery including but not limited to moves, staff requests, as well as being available to support all other services lines.
  • Building induction tours for new starters
  • Provide first aid assistance when necessary around the building
  • Providing assistance within a mailroom environment e.g. booking couriers, ordering inventory, sorting post and delivering personal items to desks around the building
  • Knowledgeable with basic hand tools but not necessary as training will be given

QHSE

  • Experience and understanding of QHSE in the workplace and safe working practises
  • Ensuring that all Health & Safety procedures and processes are followed
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
  • To read the Toolbox talks, AZ Rules, QHSE bulletins and updates sent through regularly
  • Use all work equipment and personal PPE properly and in accordance with training received
  • Report any issues or training needs to your line manager
  • Ensure that all accidents, incidents and near misses are reported

Accountability and Objectives:


  • Deliver quality, diversity and a cando attitude to achieve overall success
  • To own their designated area and ensure that they know and understand the people working and visiting there.
  • To actively coordinate and ensure that delivery of all serveries provided in designated areas are meeting client expectations.
  • Engage with all services lines to ensure a collaborative and efficient approach and a swift response to all service requests.
  • To complete any additional training and qualifications agreed by your Manager. i.e. CTS certificates and seek out new training/shadowing opportunities which will contribute to this role
  • To take responsibility of day to day tasks logged through the Helpdesk
  • Full responsibility for regularly updating customers, face to face, on progress of tasks being carried out which have been reported by them; and seeking their comments and feedback as and when appropriate
  • Operate to the highest possible standards in relation to health & safety compliance at all times for own and building users welfare throughout the workspace.
  • To adhere to Support team specific Service Level Agreements
  • Provide best working practices
  • Provide innovation in the work place

Salary:
£24,000.00-£26,000.00 per year


Schedule:

  • 8 hour shift
  • Monday to Friday
Work
More jobs from CBRE Global Workplace Solutions
See all jobs of CBRE Global Workplace Solutions