Customer Care Assistant - Cardiff, United Kingdom - Monmouthshire Building Society

Description

Location:
Cardiff Office

An exciting opportunity has arisen, working as a full-time Customer Consultant in our Cardiff Branch.

This position is 35 hours per week, Monday-Friday, 9-5 (with a requirement to work two Saturdays each month, given back as time in lieu).

Are you looking to build a career and make a difference – if so, why not consider the Monmouthshire Building Society?

We are a community and values-based employer that puts both our people and our members at the heart of what we do.

So, if you want to make a real difference to your community and career then we'd love to hear from you...

25 days' holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate
~ Opportunity to purchase additional holidays.
~ A commitment to your ongoing training and development including a rotational development programme.
~ Up to 14 hours of paid Society leave to volunteer for a local community initiative.
~ Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
~ Private healthcare (subject to selection & completion of medical disclosure form).
~ Personal health cash plan and dental cover (subject to selection).
~ Life Assurance – 4 times your basic salary life cover, along with critical illness cover.
~ Generous Stakeholder Pension Scheme – where the Society contributes a massive 10% on top of your 3% contribution

You will be working as part of a supportive, established, and fun team of people, providing excellent face-to-face customer service to our members, taking ownership of their individual needs.

Resolving member enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.

We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are resilient to a continuous changing environment and have a helpful personality.

Face-to-face customer service experience is helpful, but not essential - what we are really interested in is a genuine passion for going above and beyond for our members.

At the start of your career, we will support you through a blended learning experience.

This is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills, fully supported, within your branch.

We're committed to diversity and equal opportunity and as an inclusive employer, we encourage applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing) and any other protected characteristic.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

MonmouthshireBuildingSocietyvalues the diversity that all sections of the community can bring to ourSociety, we welcome applications from everyone who shares our values.

As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role.

DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.

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