Clinical Systems Training and Support Officer - London, United Kingdom - South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To deliver classroom training sessions, team sessions; 1:1 training sessions.

Ensuring Help Pages and guidance are kept up to date - producing guidance using a variety of media including videos.

Supporting the Technical Development Team with testing on all enhancements and new developments prior to deployment.

KeyResponsibilities

The provision of training and system support service
Development of elearning materials and media
User acceptance and regression testing
Participation in process redesign and transformation work with clinical teams
To assist in the provision of customer support, interfacing and maintaining business and supplier relationships

This role sits within the Clinical Systems team, which is part of Digital Services.

The team has a high focus on customer service excellence and works closely with the trust to maximise the business offering from Digital Services and improve the day-to-day working lives of our staff.

Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations.

We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.

For this role, we offer career pathways to senior management roles within the wider Digital Services team. In addition, we offer ongoing training and development in conjunction with the BCS membership.

The Clinical systems Team is based at the Bethlem Royal Hospital, which is a psychiatric hospital in Beckenham, Southeast London.

Knowledge and Experience
Essential

Experience in supporting users with varying knowledge of clinical data quality, performance management and reporting issues
Development of e

- learning training materials

Excellent knowledge of Office 365

Desirable

Project Management experience and involvement in projects
Use of ITIL in a work environment
Business change and process mapping experience
Ability to provide guidance and training to end users where appropriate
Familiar with NHS Trust business practice and operating frameworks Previous experience of working within a clinical setting

Skills and Abilities
Essential

The facilitation of a customer focussed culture within a team
Excellent written, verbal, and other media communications and presentation skills
A logical and sensible approach to problem solving and root cause analysis
Can organise and prioritise their workload and be able to work under pressure
Excellent customer service experience
Ability to express complex issues, both orally and in writing in an easily understood manner for a range of audiences
Negotiation, influencing and persuading skills
Proactive and selfmotivated in completing work to a high standard in conjunction with other staff
Excellent team skills and ability to work at all levels with members of own and other clinical/business departments within the organisation