Guarantee Assistant - Poole, United Kingdom - Osprey Europe Ltd.

Osprey Europe Ltd.

Verified Company

Poole, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an immediate opening for our Osprey Europe Headquarters in Poole, Dorset, UK for a:

Guarantee Assistant
Join our Osprey team and make an immediate impact.

If you love adventure, great gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted leadership brands, including OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar.

Together, we build innovative and useful products that elevate people's lives everywhere every day

About the role

What you'll do in the role

Handle inbound queries from retailers, distributors and sales agents
Manage the Guarantee database and inbox
Process and list packs on SecondLife
Record and report appropriate sales data
Book stock in and out
Ensure case records are updated and maintained, detailing case outcome
Prepare and pack outbound postal items
Pick and pack replacement components for posting
Provide general administration support

What will help you do the job well

Essential:

Experience of working in customer service delivering high quality customer service
Administration experience
Good computer skills (Microsoft Word, Outlook and Excel essential)
Ability to provide exceptional customer service with a calm, tactful and diplomatic approach
Be articulate and confident
Have good organisational skills
Have excellent English verbal and written communication skills
Ability to work on own initiative and be proactive
Capable of problemsolving
Proven accuracy and attention to detail
Willingness to assist in all general office duties
Excitement about joining a midsize yet growing company with fastgrowing brands

Nice to have:

Having a background in retail would be an advantage and having an interest in outdoor activities and any experience or knowledge of Osprey products.

About you

You will be a great fit if you are a highly motivated, driven and passionate individual with exceptional communication skills.

You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us
We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities.

What do we offer?

Competitive salary & bonus scheme
Hybrid Working
25 days holiday plus bank holidays
Autoenrolment pension scheme
Life Assurance
Cycle to work scheme
Employee assistance counselling line
Product discounts
Social events and activities

Wondering if you should apply?
Helen of Troy welcomes people as diverse as our brands.

Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger.

If you're eager to share new ideas and try new things, we want to hear from you.

Helen of Troy is an Equal Opportunity Employer.
Please refer to our applicant privacy notice on the Osprey Europe website.

Job Types:
Full-time, Permanent

Schedule: