Client Service Executive - London, United Kingdom - KANTAR

KANTAR

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Media help partners understand the changing advertising landscape.

Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

Job Details

Client Service Executive
KANTAR MEDIA TGI
London
Maternity leave
THE ROLE

The Client Services Executive (CSE) is responsible for ensuring that all clients are serviced in line with standards set out by their line manager and the Client Service Director.

The role is both responsive and proactive and the role-holder will take pride in meeting and exceeding client expectations. The CSE will take clear ownership of client issues from start to finish.

The CSE is also responsible for assisting the Head of Training and other team members with client training sessions which take place onsite at GIR, offsite at client premises and remotely via Teams.

Specifically, a CSE is responsible for:
Handling incoming client queries- Troubleshooting user issues relating to Kantar platforms such as Choices OnlineAddressing service failure and client issuesCommunicating with the Client to understand and address reported issues, either through direct action or liaising with the relevant group or department Ensuring that all reported issues are accurately logged, investigated, resolved and followed up with the client Taking full ownership of all issues from the point of reporting through to resolution Escalating significant issues to their line manager of Client Service Director- Data releaseManaging data release projects, checking data releases before delivery to clients to ensure there are no issues and ensuing the correct data is released in the expected format Ensuing subscriber lists are accurate, and sending lists to third party partnersClient training- Working with Head of Training to book attendees on training sessions Updating training materials in line with recent case studies and in collaboration with Head of TrainingAccount management supportData analysis on behalf of non-subscribers ('pitch packs') Maintaining an understanding of clients' contracted services, and ensuring that records in Salesforce and elsewhere are accurate and kept up to date Creating presentations for the account management team to take to clients/prospects Raising Purchase Orders (POs)Country

United Kingdom

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.