Operations Assistant - Hatfield, United Kingdom - Inter City Logistics Ltd

Inter City Logistics Ltd

Verified Company

Hatfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Days / Hours of work for days - Monday-Friday 45 hours a week (Overtime & weekend work may be required as needed)

Holiday - 22 days + Bank Holidays

Hours - Part time (10:00-14:30) Subject to experience

Full time (10:00 - 19:00) Salary - 22k-24k Annually

As part of a busy operations team the operations assistant must have a minimum requirement of intermediate pc skills. They will report to the Operations Manager and will be responsible for booking customer requirements onto multiple systems. A knowledge of post code areas will be an advantage but not essential.

This position will focus heavily on the live ops requirements of bookings, phone calls, queries, customer focus and teamwork into all other sectors of the business.

Requirements & Responsibilities:

Booking jobs on multiple systems confirming, cancelling, and changing delivery slots as required with customer requirements.
Communicate with both customers and internal teams effectively and proficiently via technology and manual methods.
Communicating between the delivery depots.
Communicating with drivers.
Exemplary Customer Service Skills; a professional phone manner and excellent English language skills are a must.
Ensure all company policies are adhered to at all times.
Excellent organisational skills
Calm, reliable and positive in manner
Be able to work under pressure.
To assist in the next day's planning liaising with the planning manager and ops manager.
Be reliable, flexible, and hard working.
Record booking discrepancies, system issues and all operational data for analysis and business development.
Collect, archive and safely organise files, checking policies as required ensuring that the electronic management of hard copy files is achieved.
Basic maintenance checks on all electronic equipment and replenishing kitchen supplies, office supplies.
Act as an ambassador for the company, providing high standard of customer care and being polite at all times.
Assist and organise internal office moves/ operational office requirements
Answering phones and dealing with customer and driver queries.
Articulate, energetic and able to take the initiative and prioritise
Excellent attention to detail
Professional personal presentation
To undertake any reasonable management request.

Skill Requirements:

Essential
Fluent in English.

Be able to work under pressure.

Must have good communication skills.

Be reliable, flexible, and hard working.

Desirable
Good geographical knowledge

Thirst for knowledge

Great attitude

At Intercity we live by the below strong core values; our values reflect who we are and what we stand for -

Excellence:
At every level and in every task, we are committed to be the best at what we do.

Integrity:
We do the right things for the right reasons. Our colleagues and clients are relying on us to make the best possible decision, every time. We rely on each other in good times and bad. We communicate openly, with confidence in our collective abilities when the pressure is on.

Collaborative:
We work as one team, collaboratively to help each other succeed and without hidden agendas. Attentive and caring of other situations and needs.

Proactive:
Anticipating future situations to remain one step ahead. Engaging our can-do attitude to resolve potential issues before they become a reality.

Passion:
We work diligently and with a passion that reflects our love of the industry.

Job Types:
Full-time, Part-time, Permanent

Salary:
£22,000.00-£24,000.00 per year

Benefits: