Jobs

    Business Support Officer - PR YQ, United Kingdom - G4S

    G4S
    G4S PR YQ, United Kingdom

    2 weeks ago

    G4S background
    Full time
    Description

    Role Responsibility:



    Business Support Officer

    Home Based role

    Site: Preston, PR2 2YQ

    40 hours per week, Monday to Friday 08:30 -17:30

    £24,000 per annum

    G4S Employment Support Services (ESS) deliver the RESTART employability programme on behalf of DWP.

    The RESTART contract will support individuals into long term employment across the North West through our network of Suppliers and Stakeholders.

    To apply for our roles you don't necessarily need experience in Employability or Welfare to Work but you do need to be enthusiastic about understanding the industry, passionate about delivering quality and success and have the skill set to meet the requirements of the role.

    About the Role

    As Business Support Officer, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.

    Key Responsibilities:

    • Handle incoming warm handover calls between local Jobcentres, Supply Chain Partners and Customers in a professional and timely manner.
    • Provide an administrative support service to the wider business.
    • Process any change of circumstance notifications, ensuring that all relevant parties are notified of any changes.
    • Manage multiple mailboxes and ensure any queries are routed appropriately and continue to monitor their progress.

    The Ideal Candidate:



    Essential Criteria:

    • Previous inbound Contact Centre experience.
    • Exceptional verbal and written communication skills.
    • Proven experience in delivering high level Customer Service.
    • Strong computer literacy and administrative skills.
    • Attention to detail.

    Benefits

    While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

    • Progression, training and development catered to you.
    • Charity work
    • Refer A Friend incentives
    • Company pension scheme with employer contributions.
    • G4S Life Assurance Scheme.
    • Subsidised healthcare plan.
    • Charity work- Match-IT and Payroll Giving.
    • Confidential Counselling Services
    • 24/7 support specialising in health and medical
    • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

    We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.

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