- Handle incoming warm handover calls between local Jobcentres, Supply Chain Partners and Customers in a professional and timely manner.
- Provide an administrative support service to the wider business.
- Process any change of circumstance notifications, ensuring that all relevant parties are notified of any changes.
- Manage multiple mailboxes and ensure any queries are routed appropriately and continue to monitor their progress.
- Previous inbound Contact Centre experience.
- Exceptional verbal and written communication skills.
- Proven experience in delivering high level Customer Service.
- Strong computer literacy and administrative skills.
- Attention to detail.
- Progression, training and development catered to you.
- Charity work
- Refer A Friend incentives
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work- Match-IT and Payroll Giving.
- Confidential Counselling Services
- 24/7 support specialising in health and medical
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Business Support Officer - PR YQ, United Kingdom - G4S
Description
Role Responsibility:
Business Support Officer
Home Based role
Site: Preston, PR2 2YQ
40 hours per week, Monday to Friday 08:30 -17:30
£24,000 per annum
G4S Employment Support Services (ESS) deliver the RESTART employability programme on behalf of DWP.
The RESTART contract will support individuals into long term employment across the North West through our network of Suppliers and Stakeholders.
To apply for our roles you don't necessarily need experience in Employability or Welfare to Work but you do need to be enthusiastic about understanding the industry, passionate about delivering quality and success and have the skill set to meet the requirements of the role.
About the Role
As Business Support Officer, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.
Key Responsibilities:
The Ideal Candidate:
Essential Criteria:
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.
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