Administration Assistant - Cottingham, United Kingdom - Humber Teaching NHS Foundation Trust

Humber Teaching NHS Foundation Trust Cottingham, United Kingdom

3 weeks ago

Permanent

Description

Job summary

This is an exciting opportunity for an individual who is seeking an opportunity to be an Administration Assistant within an innovative acute adult inpatient unit.

If you are a dynamic and motivated, individual with experience of working with adults and their families, then we would like to hear from you.

You will be joining an established team of Administration, within an up and coming mental health service. This multi-disciplinary Service provides assessment and interventions for adults with acute mental health needs.

As a Trust, we see the value in supporting the development and progression of our people through apprenticeship pathways, combining vocational learning with on-the-job experience.

This post will enable you to develop and understanding of working within the NHS, working closely with the multi-disciplinary team to gain the essential skills, knowledge, and behaviours for this role.

If this opportunity is of interest, then we would like to hear from you

Main duties of the job

To provide and receive information accurately and in a timely fashion, including answering high volumes of telephone calls, processing of incoming and outgoing post, inputting of data / referrals.

To demonstrate competent interpersonal skills with staff, patients, carers and professionals on the telephone and face to face, providing routine information where appropriate.

To problem solve, dealing with enquiries effectively and responsively - redirecting if necessary / appropriate to do so.

To provide support to colleagues, both admin and clinicians as appropriate and when needed, this may include sending out appointments / letters / reports, supporting psychiatry, audio transcription, copy typing, scanning / uploading of documentation, inputting referrals onto systems.

About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.

Find out more and search live jobs.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification

Qualifications and Knowledge

Essential

2 GCSEs/ O levels English and Maths

Standard keyboard skills RSA2, ECDL or demonstrable experience within A&C field at standard level

To have some knowledge of office procedures, clerical/ reception work.

Desirable

NVQ 2 or equivalent experiential learning.

Experience

Essential

Experience of working with the general public.

Knowledge of IT systems.

Desirable

Knowledge of Trust IT systems SystmOne.

Skills and Competencies

Essential

Ability to demonstrate inter-personal communication skills.

Ability to plan and prioritise effectively and work within defined deadlines.

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