Technical Teaching Support Officer - Cardiff, United Kingdom - Cardiff University

Cardiff University

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Cardiff, United Kingdom

2 weeks ago

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Tom O´Connor

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Description

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Technical Teaching Support Officer

Cardiff School of Physics and Astronomy

The School of Physics and Astronomy is seeking an experienced technician to lead and manage its Student Services technical support team.

The post holder will be responsible for the line management of a small team of teaching technicians, managing workloads and delegating tasks where necessary. Therefore, relevant experience and the ability to lead and manage a team is essential.
The post holder will work closely with the Technical Services Manager (Line Manager), the Director of Undergraduate Studies, and the member of academic staff responsible for applied teaching and final year projects.
The post holder and the technical team have a shared responsibility for a variety of teaching spaces, providing technical support for applied Physics, Astronomy and Medical Physics laboratory sessions. The ideal applicant should have an interest in the wider context of learning and teaching. Ensuring the student experience is a positive one is important to us; we seek to employ a flexible approach that adapts our delivery to support the learning environment, which assists with maintaining student satisfaction and engagement.
The applicant is expected to be familiar with relevant Health and Safety legislation and they will assist the University to maintain its commitment to the ISO 45001 standard.
The post is full time and openended.

Salary:

£32,332 - £34,980 per annum (Grade 5)
Date advert posted: Thursday, 10 August 2023

Closing date:
Thursday, 7 September 2023

Key Duties

Manage the operation of the Technical Teaching Team, planning, organising and delegating work, monitoring progress and intervening as required.
Manage the performance, induction and development of the team.
Manage the teaching facilities, ensuring laboratories and dark rooms are appropriately facilitated and equipped for applied teaching.
Support and guide team members in welfare issues, escalating as necessary to specialist support areas.
Ensure the delivery of the team's service level agreements, adapting these according to changes in workload and customer requirements.
Collaborate with Academic staff to review and develop applied courses, experiments and projects in order to make recommendations for the development of established processes and procedures.
Train new staff or demonstrators to deliver toolbox talks and ensure they follow the standard operating procedures.
Undergo personal and professional development that is appropriate to and which will enhance performance.
Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required.
Gather and analyse data to inform management decisions, establishing basic trends and patterns in data and creating reports as appropriate.

General Duties

Lead small projects that focus on the enhancement of research facilities or equipment, liaising with research staff as necessary.
Contribute to the management of the safe delivery, provision, distribution, and stock management of gas cylinders or cryogenics within the school.
Lead and manage manual handling duties as required, for which training will be provided.
Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
Abide by University policies on Health and Safety and Equality and Diversity.
Perform other duties occasionally which are not included above, but which will be consistent with the role.

Person Specification

Essential Criteria

Qualifications and EducationKnowledge, Skills and Experience**•Substantial experience of supervising a team.

3. Specialist knowledge of the relevant Laboratory Instrumentation, administrative systems and processes.
4. Ability to set up standard lab systems and procedures and make improvements as appropriate.
Customer Service, Communication and Team Working
Ability to communicate detailed and complex information effectively and professionally with a wide range of people.
6. Experience of managing the work of others.
7. Experience of dealing with performance and welfare issues.
8. Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered.
Planning, Analysis and Problem solving
Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes.
10. Evidence of ability to plan the work of a team, reacting to changes in workload and priority.
Desirable Criteria
Degree or an equivalent qualification or equivalent work-related experience.
2. Professional Registration evidencing a clear commitment to CPD.
3. Experience of Managing a Team working in a Higher Educat