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    Receptionist - Huyton, United Kingdom - Mersey Care NHS Foundation Trust

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    Permanent
    Description

    Job Title: Receptionist/Administrative Assistant at Knowsley Clinical Admin Service

    A part-time position is available for an enthusiastic individual to join Knowsley Clinical Admin Service. The ideal candidate will be customer-focused, possess excellent communication skills, and have strong organizational abilities.

    Tasks include covering sickness and absence, working across all sites, and providing reception and administrative support to ensure smooth operations. The role also involves maintaining confidentiality and participating in training programs.

    About the Company: Mersey Care

    Mersey Care is a prominent provider of physical and mental health services in the North West. Their services cater to a large population and are highly specialized, including high secure mental health facilities.

    The organization is dedicated to delivering 'perfect care,' focusing on safety, effectiveness, positive experiences, timeliness, equity, and efficiency. Mersey Care is committed to improving service quality and reducing costs through ongoing transformation.

    Flexible working arrangements are available for all positions.

    Job Responsibilities

    • Receive and direct patients and visitors, providing reception services with sensitivity
    • Manage telephone calls, handle mail, and assist with data collection
    • Maintain filing systems and records, attend meetings, and ensure confidentiality
    • Monitor building security and cleanliness, report incidents, and record absences

    Staff may need to work from various locations within the organization as needed.

    Person Specification

    Qualifications

    • GCSE or NVQ2 or equivalent, or relevant experience
    • IT proficiency

    Knowledge/Experience

    • Proficiency in word processing, spreadsheets, and email software

    Skills

    • Effective communication and interpersonal skills
    • Teamwork abilities
    • Confidentiality and attention to detail
    • Planning, prioritization, and self-motivation

    Values

    • Continuous improvement
    • Accountability
    • Respectfulness
    • Enthusiasm and supportiveness
    • Professionalism and customer service focus
    • Transparency, honesty, and discretion
    • Change orientation and engagement

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