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    Outpatient Receptionist, Band 2 - Cheltenham, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

    Gloucestershire Hospitals NHS Foundation Trust
    Gloucestershire Hospitals NHS Foundation Trust Cheltenham, United Kingdom

    3 weeks ago

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    Permanent
    Description

    Job summary

    Outpatient Receptionist, Band 2 (30 hours a week)

    We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust.

    The post is based at Cheltenham General but may require cross site support as needed, (please note we do have a free bus for staff that goes between sites on a regular basis).

    Monday, Tuesday, Wednesday, Friday - 30hrs per week.

    Main duties of the job

    We are looking for someone with the following skills:

    Excellent customer service skills, preferably with experience in a care service or hospital environment.

    A good general education including GCSE or equivalent in English & Mathematics.

    ECDL qualification with fast and accurate keyboard skills and familiarity with the use of Word, excel and e-mail.

    Ability to work accurately and quickly in a busy environment with experience of working in a team.

    Experience of using the Trak Care Patient System would be desirable but not essential.

    About us

    Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

    Job description

    Job responsibilities

    To provide an efficient and friendly service to all patients and visitors attending outpatient departments

    To record patient attendance accurately and timely, in accordance with departmental policy

    To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy

    Where appropriate, make follow up appointment and any associated administration, without direct supervision

    Support nursing team with organisation of return transport for patients attending appointments where appropriate.

    Ensure the professional image of the department and Trust is maintained at all times

    Flexible approach to working hours and site, to meet the demands of the service

    Person Specification

    Qualifications

    Essential

  • Frontline customer care skills
  • GCSE Grade C or equivalent in English and Maths

    • Desirable

  • Keyboard skills (ECDL) preferably with a knowledge of Trak Care

    • Experience

    Essential

  • Customer service experience

    • Knowledge / Skills

    Desirable

  • Familiarity with Email and Microsoft Office systems
  • Ability to work accurately and quickly in a busy environment with experience working in a team
  • Experience Using the Trak Care Patient Systems would be desirable but not essential
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