Implementation and Product Specialist - Chippenham, United Kingdom - Trapeze Group Limited

Trapeze Group Limited

Verified Company

Chippenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

Location:
Hybrid

Title:
Implementation and Product Specialist

Position:
Permanent

Reporting:
Project Manager

Trapeze Group is a leading software supplier to the public transport industry.

From buses to trains to taxis, our systems help to make public transport a safer, more convenient, and pleasurable experience.

As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement.

And as the UK arm of a global organisation, we can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer:
great benefits; dedication to identifying talent; and huge investment in staff development.

Trapeze Group is excited to be part of the Modaxo family.

"Modaxo's expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world's people" - Bill Delaney, CEO, Modaxo.

Modaxo is a new, dedicated global organisation bringing together businesses from across Volaris Group that collectively focus on advancing new technologies and innovations for People Transportation.

With more than two dozen companies (Trapeze being one of them), representing 12 brands, Modaxo comprises 2,000 people, operating from 35 offices in 21 countries around the world.

Job Description:

The Implementation and Product Specialist sits within the Operations Team, reporting to the Project Manager.

The goals of the Implementation and Product Specialist will be responsible for implementing software solutions for our clients, ensuring that their systems are running efficiently and effectively.

You will be responsible for working closely with clients to gather requirements, plan the implementation process, and ensure a successful implementation.

Additionally, you will be responsible for providing training and ongoing support to clients.

The role plays a critical part in the success of the PS Delivery Team as well as the Maintenance Team.

Responsibilities and Accountabilities include:
Work with clients to gather requirements for software implementation.

Become a trusted advisor and advocate for your key customer stakeholders.

Develop implementation plans and timelines for software deployment with the Project Team

Configure software to meet client specifications.

Provide technical support and troubleshooting during software implementation.

Develop training materials and provide training to clients.

Provide ongoing technical support and maintenance to clients.

Work with the development team to identify and resolve software bugs and issues.

Collaborate with varies internal stakeholders including Sales, Project Management and Development to enhance the customer experience and products.

Document software implementation processes and procedures

Stay up to date with new software releases and updates.

Flexibility and the ability to travel.

Ensure seamless end to end transition from pre
- to post-sales, setting our customers up for success.

Competencies, Skills and Behaviours

Bachelor's degree in Computer Science, Information Technology, or related field

Strong technical skills and understanding of software implementation processes.

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills

Experience with project management methodologies and tools

Ability to manage multiple projects simultaneously. Understand deadlines and deliverables.

Consistently professional, confident, and calm even in challenging situations.

Demonstrate a customer focused approach; and an expectation of others to do likewise.

The ability to influence others and build relationships.

Supportive and helpful team player with a flexible and positive attitude.

Articulate, professional clear communication skills with a good telephone manner.

Intermediate knowledge of MS Office suite in particular Excel, Word, and PowerPoint

Intermediate knowledge of JIRA, Remedy, Salesforce or similar IT service management tools.

Excellent knowledge of SQL and database management

Job Details and Benefits:
There is a 6-month probation period where training will be provided, and clear goals and targets will be outlined. This is a full-time role: 37.5 hours week.

In return we will offer a competitive salary of up to £35,000 along with a comprehensive benefits package including a discretionary bonus, an excellent pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle.

Worker Type:
Regular

Number of Openings Available:
1

And a fantastic opportunity to join a market leading Software Company.