Customer Service Advisor - Runcorn, United Kingdom - Affinity Search

Affinity Search

Verified Company

Runcorn, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Advisor

Location:
Runcorn

Salary:
up to £21,000 per annum

Hours:
Monday - Friday 8:45am - 5:30pm (1 in 4 Saturdays 8:50am

2pm)

Our client is currently looking to recruit a Customer Service Advisor to join their team, based in their office in Runcorn.

The Customer Service Advisor is responsible for dealing with inbound and outbound calls to existing clients. It involves caring for clients and ensuring they have a positive experience.

This includes checking the correct details have been captured and all relevant documents validated.

Duties of the Customer Service Advisor:

Dealing with both inbound & outbound calls
Assisting clients with queries on their policy or quotation
Validate quotations
Log and resolve any client dissatisfaction
Handle customer requests for midterm adjustments, this includes providing a quotation and accepting adjustments ensuring internal processes are met.
Complete validation checks e.g. where additional documents such as badges, plates, licences, NCB etc. are required
Deal with outbound calls to follow up with customers where additional information is required (this may include diary follow ups you have scheduled) to ensure cancellations are kept to a minimum.
Record and resolve any customer dissatisfaction as per the internal procedure
Ensure notes are applied to the customer file confirming the previous call to allow the next person to understand what stage the customer is at in our processes.

Desirable Qualities of the Customer Service Advisor: