Customer Support Executive - London, United Kingdom - indiarasi ltd

indiarasi ltd
indiarasi ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Description:
Raising support tickets to enable tracking and resolution of customer

requests

Investigating and resolving customer complaints then closing support tickets

Maintaining a database of customer information

Escalating inquiries to the appropriate team, when necessary

Checking product or service availability

Assisting customers with registration or account creation

Passing customer feedback onto the product or sales team to improve the organizations

offerings

interacting with customer in office and provide assistance

  • Managing small amounts of inbound and outbound calls in a timely manner
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Meet personal/team qualitative and quantitative targets.
  • General administration duties. The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.

Job Type:
Part-time


Salary:
£11.00 per hour


Expected hours:
No more than 5 per week


Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Can you join as soon as possible?

Education:


  • A-Level or equivalent (required)

Experience:


  • Customer service: 1 year (required)

Language:


  • English and Preferably Italian Speaking (required)

Willingness to travel:

  • 25% (required)

Work Location:
In person


Reference ID:
IR040721

Expected start date: 19/07/2021
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