IT Support Officer - London, United Kingdom - Morgan Hunt Recruitment

Morgan Hunt Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Officer

West London (Over 4 sites) onsite role

3-6 Months Contract

£180 -£200 Per Day

My client:

My client a leading education sector organisation who are looking for an IT Support Officer.

You will be a part of a professional, customer focussed, responsive and effective team that
provides 1st and 2nd line technical supportand maintenance services to all users of the Group's IT systems.

To assist with the installation, administration, operation, and maintenance of the administrative and teaching IT infrastructure andto perform other appropriate duties as directed by the departmental management team.

Your role:

To monitor
the Service Desk and call response times in relation to Service Level Agreement (SLA) standards, taking appropriate support action to meet SLA standards and highlighting problems to the IT Support Manager.
To maintain user support operations and the operational effectiveness of equipment
To install software as required ensuring licencing compliance is maintained.
To
highlight hardware and software problems and issues to management in a timely fashion.
To ensure
security standards are maintained in line with appropriate policies, e.g., security patches, antivirus software systems, as directed.
To
ensure physical security of equipment is maintained (asset labels, locks, security cables, as appropriate).
To use the functionality of the Service Desk software to
identify and highlight common failure modes for hardware and software, allowing appropriate preemptive action to be taken:
To use other tools, following appropriate training, to assist and improve service delivery.
To be
responsible for logging calls with 3rd party support providers and tracking to ensure that
SLA standards are achieved:
To prioritise own workload according to urgency, need and SLA standards

What you need to succeed:

Proven practical experience of:
-
Upgrading (installing components in) PCs / Servers
:

Diagnosis & resolution of hardware and software faults.

-
Installation, use & support of Windows 10
:

Administration of Windows Server 2012 (or later).

-
At least 3 years practical experience in the support of desktop, server, and networking environments:

-
MAC Specialist>

Practical experience in the support and management of Apple Mac devicesin an
Active Directory integrated environment
Exposure to 3rd line support

Practical experience in the use and management of:

-
Office 365:

-
Active Directory:

-
Practical experience in the use of a helpdesk to manage and prioritise calls, and in the use of remote desktop management tools.

Ability to communicate well with staff at all levels and to provide (limited) training to staff at technical or nontechnical level.
Ability to work alone & as part of a team and to organise own time and workload effectively.
Experience of working flexibly and supportively in a team and have a flexible approach to working practices and working hours.

-
Willingness to travel between group sites and, occasionally, supplier premises:

Understand the Group's responsibilities and procedures for safeguarding young people and vulnerable adults.
Professional/technical qualification (Microsoft)
DBS cleared or willing to complete DBS check

What you get in return:

£180 - £200 Per Day

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.

Morgan Hunt is an equal opportunities employer.

Job suitability is assessed onmerit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.