Administration Assistant - Liverpool, United Kingdom - HM Courts and Tribunals Service
Description
Details:
Reference number:
Salary:
- £19,932
Job grade:
- Administrative Assistant
- AA
Contract type: - Permanent
Type of role: - Operational Delivery
Working pattern: - Flexible working, Fulltime, Job share, Parttime
Number of jobs available: - 5Contents
About the job
Benefits:
Things you need to know
Location
- These positions are based at Liverpool Civil & Family Justice Centre Liverpool, L2 2BXAbout the job
Job summary:
- Please refer to Job Description
Job description:
Job Title:
Usher-Admin Assistant
Pay Grade:
AA
Background and key purpose of the role
This is a role which balances both Usher and clerical duties equally allowing you to work where needed, being an essential first point of contact for all the court users involved in hearings as an Usher whilst providing excellent general administrative support to the various teams within HMCTS.
You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, you will need to be prepared to react quickly and professionally to situations, some of which may be unexpected.
You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress.
Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user.
You will work within a team with regular management support.
Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.
Key responsibilities may include:
Administration
- Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
- Providing support to colleagues & judiciary outside of court / hearing times
- Operating recording equipment and maintaining records of recordings of hearings
- Creating, updating, distributing and tracking files, bundles, documents, tapes;
- Maintaining the Court Library (including etranscripts and books)
- Sorting and delivering lists of hearings for internal and external notice boards
- Sort and deliver lists of hearings for internal & external notice boards
Correspondence
- Copy/audio typing, completing standard letters, forms, registers, etc where the information is clearly defined.
- Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
- Amending standard instructions, manuals and directories, circulating and distributing documents, journals etc.
Post Handling
- Opening, sorting, distributing and dispatching post
- Collecting and delivering post from appropriate offices
Monitoring Stock
- Including stationery and other supplies against requirements and inventories, establishing requirements, completing order forms, stock distribution
- Ensuring Court rooms are supplied against requirements for relevant forms and stationary
- Collecting and delivering stationary around the offices
Data Entry and recording
- Resulting, checking accuracy and completeness against guidelines or a proforma,
- Straightforward money handling e.g. issuing jury payments, spending petty cash under instruction.
Operating equipment
- Office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
Handling telephone calls
- Answering standard enquiries and passing messages to others.
Arranging meetings
- Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
- Using electronic diaries, booking rooms and accommodation, making travel arrangements.
Reception of parties to court
- Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
- Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
- Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
- Answering face to face enquiries
- Keeping parties informed of changes eg, of courtrooms and hearing times
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line mana
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