Customer Experience Assistant - Norwich, Norfolk, United Kingdom - Tate

Description

Customer Service Representative
Permanent - £23,088 per annum
Full-time (37 hours)

Tate continue to work in partnership with the Phoenix Group, to identify individuals with a passion for delivering great customer service, to join their existing teams in Norwich.

Phoenix Group is the UK's largest long-term savings and retirement business with c.6000 employees in the UK who are responsible for looking after 13 million life and pension policies on behalf of their valued customers and financial advisors.

You will enjoy a competitive salary, attractive benefits package which includes annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity, paternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

As you begin your journey as a Customer Service Representative, you can expect a strong induction into the Phoenix Group with a classroom-based training period to give you a good understanding of our Life and Pensions products and how to navigate our systems.

As a Customer Service Representative in the Contact Centre, you will be responsible for:

Responding to queries from our life and pensions customers and financial advisors, relating to their life and pension products.

This could be via the telephone and via email.
Providing exceptional service through engaging and professional conversations, whilst carefully managing customer expectations.
As a Customer Service Representative, you will:
Be passionate about customer service
Have a good level of computer proficiency

Your comfort and accessibility are our priority, and we are here to support you every step of the way.