Client Services Assistant - Edinburgh, United Kingdom - Rettie & Co

Rettie & Co

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Location:
Edinburgh

Department:
Lettings

Reports to:
Administration Manager

Hours of Work:
Wednesday 1:00pm

5:30pm, Friday 9:00am 5:30 pm other working hours are arranged by agreement (18 hours per week)

Purpose of the Role

The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers.

You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so, achieve a market leading position in our target areas.

You will work collaboratively with your colleagues and support the Portfolio Managers and Portfolio Administrators in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience.

In addition, you will carry out general administrative tasks as required to provide the best possible support service to the department as a whole.

Key Responsibilities
You will be responsible for the following

Providing administrative support, ensuring the efficient operation of the department and office premises including stock management
Greeting clients, suppliers and associated professionals face to face
Providing the highest standard of client care and satisfaction
Ensuring standards are met and a continuous learning approach is adopted
Management of the viewing calendars and appointments
Management of a database of applicants for available properties
Managing keys in and out of the office

- liaising with viewers/ coordinators to best manage diaries / viewings

Key Requirements

Experience in office administration
Experience in reception duties (meeting and greeting, phone system handling, diary management)
Proficient in the use of IT systems including MS Word, Excel & Outlook
Excellent communication and interpersonal skills
Experience in a sales role/environment beneficial

Job Types:
Part-time, Permanent

Benefits: