IT Helpdesk Advisor New - Cardiff, United Kingdom - St David Recruitment Services

St David Recruitment Services
St David Recruitment Services
Verified Company
Cardiff, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Cardiff

  • Sector:
Business Support & HR

  • Job type:
Permanent

  • Salary:
From £25,000 per annum

  • Contact:
St David Recruitment Services

  • Contact phone:
  • Job ref:
PEM1285

  • Published:
about 1 hour ago

  • Expiry date:
  • Startdate:

ASAP

IT Helpdesk Advisor

Cardiff

Salary - From £25k per annum

Permanent

Full Time (Monday to Friday)

PEM1285
Our client is looking for an IT Helpdesk Advisor to join their team on a permanent basis.


Benefits

  • 23 days annual leave, plus bank holidays
  • Additional paid time off for birthday and personal day
  • Employee discounts
  • Opportunities for training and development
  • Charity and colleague engagement events.

Essential

  • 2 years+ experience working within an IT Service / Help Desk environment.
  • Excellent communication and customer service skills is essential.
  • Ability to be hands on, delivery focused and teamoriented approach.
  • Demonstrable experience in end user operating system administration.
  • Experience of working in a fastpaced working environment.
  • Strong organisation skills and ability to think laterally.
  • Excellent problemsolving skills.
  • Strong ability to multitask and prioritise efficiently.
  • Willing to learn.
  • Ability to adapt to change and be respectful of internal and external customers'
- needs and priorities.


Responsibilities

  • Being the first point of contact for colleagues seeking technical assistance.
  • Logging, resolving and escalating support requests made via our ticketing system and answering / resolving phone calls made to the helpdesk.
  • Performing remote troubleshooting using diagnostic techniques and pertinent questions.
  • Diagnosing and resolving technical issues related to hardware, software, and network systems.
  • Supporting with the implementation, maintenance and continuous improvement of IT systems and software.
  • Directing unresolved issues to the next level of support, to ensure prompt escalation and resolution of issues.
  • Ensuring that colleagues are provided with timely progress updates through the incident and request lifecycles.
  • Recording events and problems and their resolution.
  • Passing on any feedback or suggestions to the internal team.
  • Identifying and suggesting possible improvements on procedures.
  • Moving IT equipment around to suit the business needs when required.
  • Assisting with IT projects when required.
  • Any other reasonable duties and responsibilities as directed by your line manager or Director.
If this IT Helpdesk Advisor role is of interest, please send your CV to us today
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