Member Support Advisor - Rugby, United Kingdom - Institution of Chemical Engineers

Institution of Chemical Engineers

Verified Company

Rugby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers.

We exist to advance chemical engineering's contribution for the benefit of society.

Position:

Requirements:

You will provide world-class customer service by:

Taking end-to-end ownership of member queries to ensure high levels of customer service at all times
Processing member subscriptions, arrears, and updates, and administering our membership CRM system
Monitoring incoming enquiry data in line with KPIs to ensure customer service standards are adhered to and processes/procedures are developed effectively
Assisting all other functional directorates across the Institution with any frontline member initiatives

This role would best suit someone who is positive, conscientious, agile and loves to get things done.

Other information:

This is a permanent role based on 37.5 hours per week working full time Monday through to Friday, although flexibility may be required to meet business needs.

You will be required to work from our UK Rugby office location (CV21 3HQ). Free onsite parking is provided.

Starting salary will be in the region of £25,000 - £28,000 per annum (depending on experience) plus benefits which includes an excellent pension scheme.

IChemE benefits of employment include:

Annual performance reviews
Training and development opportunities
Company contributory pension scheme that matches employee contributions by 1.5 times up to a maximum capped 12% employer contribution
Life assurance linked to being an active member of the pension scheme
28 days annual leave (plus bank holidays) for full time members of staff
Company paid sickness leave after 6 months employment and increased at intervals based on length of service
Employee Assistance Programme and wellbeing support
Health cash plan (cash back on optical, dental, physio and more)
Financial support to help cover the cost of professional membership subscriptions if relevant to your role
Free parking and refreshments at our Rugby Office